+44 (0)1293 504 283
About Gatwick TravelCare
We are a team of duty managers and volunteers helping people in difficulty. We work with airlines, handling agents, consulates, embassies, social services and the police to provide passengers with the best possible service. We assist any passenger whether it is someone who is a victim of crime, scam, modern day slavery, forced marriage, mental health issues or is having problems outside the scope of normal services provided by the airport.
Thank you so much for going above and beyond staying after normal hours to help me and other passengers. I'm so grateful for your invaluable assistance
Jessica
How we can help
We're a team of advisors and volunteers helping about 2,000 people in difficulty every year.
Whether it’s someone at Gatwick Airport in difficulty or distress - modern slavery, mental health, forced marriage, scams or simply offering a comforting arm, making a phone call or emailing a loved one. Everyone has an individual problem, but we're ready for anything!
Meet the Team
The team at Gatwick TravelCare consists of managers supported by volunteers who play a huge part in helping us help others. Our team are diverse in their backgrounds, skills and experience and this is our strength.
All members of the team are subject to DBS checks and hold airside ID passes which enable them to work extensively throughout the airport terminal buildings and where applicable, meet an aircraft upon arrival.
This collective experience of our team includes, aviation, medical, teaching, police, Foreign, Commonwealth and Development Office (FCDO), commercial and legal. From this wealth of knowledge, we have access to professional networks enabling us to offer signposting to other service providers and support networks.
The TravelCare staff were tremendous in helping me get back home after having been unceremoniously bumped from my flight. They were the best!!!
Anonymous
Governance and Management Structure
Gatwick TravelCare is an Association governed by a constitution adopted 27th October 1987 and is a registered charity (charity number 298127).
The charity is governed by its Management Committee who set the policy of the charity and who are the Trustees for the purposes of Charity Law.
Susan Wilcox
Treasurer
Julie Ayres
Trustee
Lyndsay Siantonas
Trustee
Karen Edwards
Trustee